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eWings Info Alert (IA)
Enhance Collaboration & Customer Service Quality
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eWings IA is to fulfill the need of an enterprise to deliver vital business alert and customer care messages to the designated persons in a timely fashion. It is a complementary solution to IP based unified messaging system. It provides 7x24 high performance and reliability message delivery service. Once it receives an alert message, it will broadcast it immediately or by preset schedule to designated persons through multiple channels, such as SMS, Voice Call, Email and Fax, according to the preset rules including escalation. Recipients can receive the alert message via their office phone, mobile phone, PC, Fax or PDA according to the preset priority, and then take immediate action to deal with the important business matter. It greatly enhances enterprise internal collaboration, customer service quality and reduces potential risk.
Benefits
1. Enhance enterprise internal collaboration, efficiency, reduce potential risk and liability.
2. Enhance customer service quality.
3. Save telecom cost for broadcasting message to multiple sites thru IP networks.
4. 7x24 automatic service to reduce operation cost.
Main Functions & Differentiation
1. Deliver vital business information and customer care messages to designated recipients.
2. Support recipient’s confirmation and report.
3. Support multiple notification channels : XML of IP phone, SMS, Voice, Fax and email.
4. Support multiple data integration interfaces to provide high system flexibility & efficiency.
5. Supporting alert escalation between multiple communication channels.
6. Support Unified Message Queue to manage multiple message resources.
7. Built-in Rule Engine, easy to set message source, rules, delivery timing, priority and channel.
8. Supporting multicasting through multiple message delivery channels.
9. Support integration and authentication of LDAP including MS Active Directory, Cisco CallManager DC
Directory, Lotus Domino and Open LDAP.
10. Support recipient group setting and repeating broadcast by schedule or time interval.
11. Support user authentication & authority management.
12. Support web based user & management interface.
User Interface |
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Management Interface
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| Deployment Architecture |
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1. eWings A standard server supports up to 45 concurrent sessions of IA application and stackable for expansion.
More powerful server is optional for larger capacity in one box.
2. Support Windows and Linux OS.
3. Support HA architecture for large enterprise.
4. Built in W3C VoiceXML 2.1 complied IVR - eWings NetVoice.
5. Support multiple integration interface : Database (ODBC/JDBC), Directory Service (LDAPv3), TCP\IP Socket,
Serial Port (RS-232), Email (POP3).
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